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100% Australian-owned and operated

Supporting Local Communities with Premium Aromatherapy Solutions since 2010.

HOW TO

How to use Shower Steamer

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How to Choose the Right Diffuser for Your Space

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Smart Savings:

Don't Just Buy One

Take advantage of our $50 FREE SHIPPING offer when you purchase our lightbulbs!

The Reviews

Feedback That Inspires Us

  • Ro, Preston, VIC

    This product is gorgeous, the crystal combination with the oils is so calming and it looks so beautiful when lit up! had to buy another as a gift for a friend, they absolutely loved it!

  • Margaret, Perth, WA

    Lovely - bought for my daughter who has more modern taste and she was very thankful - gives a very warm cosy vibe - lovely to have on during Christmas in Australia where it’s summer adding the touch of Christmas without the heat!

  • Greg Frost, AU

    These shower steamers are fantastic!
    Straight out of the packet your nose is bombarded with aroma.
    I've bought from elsewhere in the past and barely do the job.
    Highly recommended 🤙

  • Brooke, Doncaster, VIC

    It offers a nice variety of scents to select from, and it creates a pleasant steam while providing long-lasting results.

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Your guide to all things Alcyon – find quick answers to common questions about our products, policies, and support

Frequently Asked Questions

About Alcyon

Q: Is Alcyon an Australian company?
A: Yes! We are proudly 100% Australian-owned and operated, offering premium aromatherapy products.

Q: What makes Alcyon products unique?
A: Our products blend advanced technology with elegant design, ensuring safety, quality, and wellness for every home.

Orders and Shipping

Q: How long does shipping take?
A: Standard shipping takes 3-7 business days, and express shipping takes 1-3 business days across Australia.

Q: Do you ship internationally?
A: Currently, we ship within Australia & New Zealand only.

Q: How can I track my order?
A: You will receive a tracking link via email once your order has been dispatched.

Payments

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayPal and all major credit cards.

Q: Can I use discount codes?
A: Yes! Enter your code at checkout to enjoy your savings.

Products and Care

Q: How do I clean my diffuser?
A: Wipe the water tank with a damp cloth and deep clean with Alcyon Diffuser Cleanser.

Q: Are your essential oils pure?
A: Yes, our oils are 100% pure and natural, free from synthetic additives.

Q: Are Alcyon products safe for children and pets?
A: Absolutely! All products are designed to be safe for families, including children and pets. Always use oils suitable for them.

Return and Warranty

Q: What does the warranty cover?
A:

  • Our return-to-base warranty covers manufacturing defects for a period of 12 months from the date of purchase.
  • Please note, the warranty does not cover damages resulting from misuse, accidents, exposure to water, or normal wear and tear.
    📌Proof of purchase is required for all warranty claims.

Q: How do I make a warranty claim?
A:

  • Complete the Warranty Claim Form on our website.
  • Prepare and provide your proof of purchase and photos of the product if requested.
  • Our team will review your claim and provide updates promptly.

For more information, please visit the Warranty page via the footer menu on our website.

Contact Us

📩 Send Us a Message

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