Refund policy

Alcyon Warranty Claim Procedure and Policy

1. Warranty Coverage Alcyon is committed to providing high-quality products. Our warranty covers manufacturing defects in materials and workmanship for a specified period from the date of purchase. The warranty period is detailed in the product manual or as indicated on the original purchase receipt.

2. What is Covered

  • Defects in materials or workmanship that occur under normal use.

  • Repairs or replacement of defective parts or products, at Alcyon’s discretion.

3. What is Not Covered

  • Damage caused by misuse, neglect, or accidents.

  • Unauthorized repairs or modifications.

  • Normal wear and tear, including cosmetic damage.

  • Damage caused by natural disasters or acts of God.

4. Filing a Warranty Claim To ensure a smooth and efficient warranty claim process, please follow the steps below:

Step 1: Verify Eligibility Before submitting a claim, confirm that your product is still within the warranty period and that the issue is covered under our warranty policy.

Step 2: Prepare Documentation Gather the following items:

  • Original purchase receipt or proof of purchase.

  • Photos or videos clearly showing the defect.

Step 3: Submit Your Claim Send the completed warranty claim form along with the required documentation to our customer service team via email at info@alcyon.com.au.

Step 4: Await Evaluation Once your claim is received, our team will review it and contact you within 7 business days to confirm eligibility and provide the next steps.

Step 5: Return the Product (If Required) If instructed, send the defective product to the address provided by our customer service team. Please ensure the item is securely packaged to avoid additional damage during transit.

5. Resolution Options Depending on the nature of the defect, we will offer one of the following:

  • Repair of the product.

  • Replacement with a new or refurbished product of the same or equivalent model.

  • Refund in cases where repair or replacement is not feasible.

6. Shipping Costs

  • Customers are responsible for shipping costs when returning the product for evaluation.

  • If the claim is approved, Alcyon will cover the cost of shipping the repaired or replacement product back to the customer.

7. Additional Terms

  • This warranty is non-transferable and applies only to the original purchaser.

  • Alcyon reserves the right to modify or update the warranty policy without prior notice.

8. Contact Us For any questions regarding warranty claims, please contact our customer service team at:

Thank you for choosing Alcyon. We are dedicated to ensuring your satisfaction with our products.